Privacy & Policy

Oller Abogados

Last updated: [PUBLICATION DATE]

1. Identification of the data controller

Oller Abogados (hereinafter “Oller,” “we,” or “the firm”) is responsible for the processing of personal data collected through the website ollerabogados.com and associated contact channels.

This Privacy Policy explains how we handle the personal data of those who visit our website or communicate with us via the digital channels we make available. We ask that you read it carefully before providing us with any information.

The party responsible for the database and the processing is:

Legal name: ALMACEN OLLER SOCIEDAD ANÓNIMA
Tax ID number: 3-101-120839
Address: 100 meters north and 25 meters east of the Pacific Train station, on Avenida 18, Calle 2, San José, Costa Rica
Email for privacy-related matters: info@ollerabogados.com
Website: https://ollerabogados.com

The data you provide will be added to the contact and inquiry database managed by the law firm—for internal use only—the purpose and processing conditions of which are described in this policy. This database is not distributed, disseminated, or commercialized.

2. Scope of this policy

The party responsible for the database and the processing is:

Legal name: ALMACEN OLLER SOCIEDAD ANÓNIMA
Tax ID number: 3-101-120839
Address: 100 meters north and 25 meters east of the Pacific Train station, on Avenida 18, Calle 2, San José, Costa Rica
Email for privacy-related matters: info@ollerabogados.com
Website: https://ollerabogados.com

How we obtain your consent and how you can withdraw it

In accordance with Article 5 of Law No. 8968, consent for the processing of your data must be freely given, specific, informed, and express, and must be recorded in writing, whether in a physical or electronic document.

For this reason, we request it through an express affirmative action: a checkbox that you must tick—never pre-ticked—which is separate from the acceptance of other conditions and accompanied by the information necessary for you to make an informed decision. Mere use of the website does not constitute consent.

We retain a record of the consent provided—including the date, time, version of the accepted text, and data submitted—solely for the purpose of demonstrating compliance.

You may withdraw your consent at any time—just as easily as you gave it—by writing to us at info@ollerabogados.com or by using the link included in our communications. Such withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal, nor does it prevent us from retaining your data when required by law or when necessary for the establishment or defense of legal claims.

3. Personal data we collect

We collect only the data you provide voluntarily and the data generated automatically while you browse.

3.1 Data you provide to us directly

Full name
Email address
Phone number
Content of the message or inquiry you write
Any other information you choose to voluntarily include in your inquiry

3.2 Automatically collected data

IP address and approximate geographic location
Browser, device, and operating system type
Pages visited, time spent, and how the site is interacted with
Traffic source (e.g., whether the user arrived via an ad, a search engine, or a direct link)
Cookie identifiers and similar technologies

We do not knowingly request or collect sensitive personal data through the website. We recommend that you do not include confidential information, sensitive data, or specific details regarding your case in the initial contact form.

4. Purpose of processing

We process your data solely for the purposes indicated below. We do not use them for other purposes without informing you beforehand and obtaining your fresh consent where applicable.

Purpose	Rationale for treatment
To address and follow up on the inquiry you submit to us, and to coordinate an initial assessment, where applicable.	Your informed and express consent, given by checking the box on the form (Art. 5 of Law No. 8968).
To provide the contracted legal services and manage the professional relationship.	To provide the contracted legal services and manage the professional relationship. The performance of the contractual relationship you establish with the law firm.
To send you information regarding our services, publications, or activities, when you have requested it. Your informed and express consent, which may be revoked at any time (Art. 5).	To send you information regarding our services, publications, or activities, when you have requested it. Your informed and express consent, which may be revoked at any time (Art. 5).
To analyze website usage and measure the effectiveness of our advertising campaigns. Your informed and express consent, provided via the cookie settings panel (Art. 5).	To analyze website usage and measure the effectiveness of our advertising campaigns. Your informed and express consent, provided via the cookie settings panel (Art. 5).
Ensure the functionality, availability, and security of the website, and prevent fraud and abuse.	Compliance with the duty of security imposed upon us by Articles 10 and 11 of Law No. 8968.
To fulfill legal, accounting, tax, and professional obligations, including those arising from the practice of law.	Compliance with a legal provision or a request from a competent authority.
To formulate, assert, or defend the law firm’s claims and rights.	The exercise of the right of defense, within the limits of professional secrecy.

5. Legal basis for processing

The processing of your personal data is based on the informed consent you provide by voluntarily submitting your information to us, in accordance with Law No. 8968 (Law on the Protection of Individuals regarding the Processing of their Personal Data) and its implementing regulations, as currently in force in the Republic of Costa Rica.

Where applicable, processing may also be based on the performance of a contractual relationship or compliance with the law firm’s legal obligations.

6. Cookies and tracking technologies

Cookie identifiers and IP addresses constitute personal data; therefore, their collection is subject to the same consent rules as the rest of the information we process.

6.1 Types of cookies used

Technical or necessary cookies: enable the site to function and cannot be disabled.
Analytical cookies: help us understand how visitors use the site, using tools such as Google Analytics.
Advertising cookies: allow us to measure the effectiveness of our ads and, where applicable, display relevant content, using tools such as Google Ads.

6.2 Technology Providers

We use Google services (Google Analytics and Google Ads) that may place cookies on your device and collect data regarding your browsing activity. Google’s processing of this information is governed by its own policies, available at: https://policies.google.com/privacy

You can configure your browser to block or delete cookies at any time. Please note that disabling certain cookies may affect the functioning of some sections of the site.

7. Communication via WhatsApp

If you decide to contact us via WhatsApp, the data you share through that channel will be processed in accordance with this policy. However, the transmission and storage of messages within the platform are governed by the privacy policies of WhatsApp and its parent company, which are available on their respective websites.

8. Disclosure of data to third parties

We do not sell, rent, or trade your personal data, nor do we distribute or disseminate it to third parties for purposes other than those described in this policy. We may only disclose it in the following circumstances:

To technology service providers acting on our behalf (web hosting, email, analytics, and digital advertising), subject to confidentiality obligations
When there is a legal obligation, court order, or request from a competent authority
When necessary to defend the firm’s rights and legitimate interests

9. International data transfer

Some of the service providers we use are located outside Costa Rica; therefore, your data may be stored or processed in other countries. In such cases, we ensure that these providers offer adequate levels of data protection, in accordance with the standards required by Costa Rican regulations.

These transfers are carried out based on the express consent you provide and under written contracts that oblige each recipient to maintain a level of protection equivalent to that required by Costa Rican legislation and to assume, at a minimum, the same obligations that bind us, in accordance with Article 14 of Law No. 8968.

10. Data retention

In accordance with the information quality principle set forth in Article 6 of Law No. 8968, we retain your data only for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the duration of the statute of limitations for any potential legal actions arising therefrom. Specifically:

Inquiries that do not result in a professional relationship: 12 months from the last contact.
Client files and documentation: for the duration of the engagement and, subsequently, for 5 years, in accordance with professional liability limitation periods and document retention obligations applicable to the practice of law.
Accounting and tax records: for the periods required by tax legislation.
Instant messaging conversations: 12 months.
Website technical and security logs: up to 12 months.
Cookies: the specific duration of each, as indicated in the settings panel.

Once those timeframes have elapsed, the data are deleted or irreversibly anonymized.

11. Rights of the data subject

In accordance with Law No. 8968, you have the right to:

Access: to know what personal data of yours we process
Rectification: to request the correction of inaccurate or incomplete data
Cancellation or erasure: to request the deletion of your data when it is no longer necessary
Objection: to object to the processing of your data in the circumstances provided for by law
Withdrawal of consent: to withdraw previously given consent at any time, without affecting the lawfulness of the processing carried out prior to such withdrawal

To exercise any of these rights, you may write to us at [CONTACT EMAIL], stating your full name and the right you wish to exercise, and attaching a copy of an identity document. We will process your request within the timeframes established by applicable regulations.

You may also file a complaint with the Data Protection Agency for Residents (PRODHAB) if you believe your rights have been violated.

12. Information security

We implement reasonable technical, organizational, and administrative measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration. However, no electronic transmission or storage system is completely infallible, so we cannot guarantee absolute security.

13. Professional confidentiality

Information you share with us within the scope of a professional relationship is protected by the professional privilege governing the practice of law. However, we recommend that you do not send confidential information or sensitive documentation via the website form, but rather wait until a secure communication channel with the firm has been established.

14. Minors

Our website and services are intended exclusively for adults. We do not knowingly collect personal data from minors. If we discover that we have received information from a minor without the appropriate authorization, we will delete it.

When, in the course of a professional engagement, it becomes necessary to process the data of minors—for example, in immigration matters involving the family unit—we will do so with the express consent of their legal representative, prioritizing the best interests of the minor and applying the appropriate enhanced safeguards.

15. Links to third-party sites

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of such sites, so we recommend that you consult their respective policies.

16. Changes to this policy

We may update this Privacy Policy at any time to reflect changes in regulations, technology, or our practices. The version currently in effect will always be the one published on this page, along with its most recent update date.

17. Contact

If you have questions regarding this Privacy Policy or the processing of your personal data, you may contact us:

Email: info@ollerabogados.com
Address: 100 meters north and 25 meters east of the Tren al Pacífico, on Avenida 18, Calle 2, San José, Costa Rica

Website: https://ollerabogados.com

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